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Return & Exchange

Return and Exchange Policy

Kindly contact us at info@bconnesso.com or message our Facebook page (www.facebook.com/bconnesso) with a snapshot of the defect or incorrect piece. We will reply you soonest possible. Return and exchange have to be done within 7 days upon item received.

 

Return and Replacement 

  • All replacements for incorrect/ defective item received are free.
  • A one-to-one exchange of the same item in the same color and size will be proceed once we received the returned parcel.
  • We do not provide cash refund unless the exact item is out of stock and we will provide you a credit voucher in which you may utilize it to purchase other available items. The credit voucher is valid for 60 days only upon date issued.

Exchange

  • Please note that a RM8 (West Malaysia)/ RM10 (East Malaysia) handling fee will be charged for item which incurred in exchanging sizes.
  • An exchange will be carried out if the item comes in sizes, and only if the size you would like to exchange is available.
  • All items must be returned in their original condition (unwashed, unworn and unaltered). Items which do not fulfill these criteria will be rejected duly.

 

*Not Returnable and Exchangeable

  • Free size / one size / sales items / used items are non-refundable & non-exchangeable.
  • If color runs/ fades due to incorrect washing method/ soaked, item is strictly not returnable and exchangeable.
  • Color may different due to monitor resolution. Color deviation due to lighting (appear darker or lighter) is strictly not returnable and exchangeable.
  • Discrepancy in measurement of 1cm-3cm will not be considered as a defect.